Rider ExperienceTurn it On: Rider App Features Every Agency Should Be Using
Jessica Savage, Spare
The features are already there — most agencies just haven't turned them on yet. A walkthrough of what's available and what it unlocks for riders.
The future of transit operations is already here
Spare Connect Live 2026 brought together transit leaders, operations teams, planners, and technology innovators to explore how agencies are modernizing service delivery, improving rider experience, and building more connected mobility systems.
Looking ahead
Be the first to hear about Connect 2027.
Keynote highlights
The transit operations platform for the AI era.
Spare's vision for connected operations — the product roadmap, the AI workflows already shipping, and what's next for the agencies modernizing today.
Read the keynote highlights →
Executive Track highlights
Leadership insights shaping the future of inclusive mobility.
Policy and inclusion, organizational readiness, and the operating model behind AI and autonomous vehicles into service.
Read the leadership takeaways →Open Fleets · Feature read
What Paratransit Looks Like When Riders Have Options
How PSTA cut per-trip costs by ~60%, turned a single platform into real-time oversight across every provider, and learned what riders actually do when they have real choice.
See how PSTA did it →
Customer story · Feature read
What PSTA learned after 275,000 AI Voice calls.
Eight months in production: 46% shorter hold times, ~70% fewer abandoned calls, and overnight coverage that didn't exist before.
Explore the results →Featured sessions
NewThe sessions worth watching.
Two recordings from Spare Connect Live that are just as relevant if you were in the room as if you weren't. Watch, dig into the details, and take the resources with you.
Rider Experience
AI VoiceWork Smarter, Not Harder: Using AI to 10X Your Team's Productivity
Pat Gregory, Spare
What it actually looks like when transit teams adopt AI with intention — fewer repetitive tasks, faster decisions, and capacity freed up for what matters.
More from Spare Connect Live
Download all session slides
Every session deck from both tracks — booking, dispatch, analytics, AI, and rider experience — organized by track and ready to download.
Featured experts
Voices shaping the conversation.
Operators, builders, and policy leaders joining us on stage.
BK
Bobbie King
Transit Services Director
VoTran
What attendees are saying
Real voices. Real impact.
“Connecting with peers, sharing experiences, and building relationships made the event incredibly worthwhile.”
“All sessions were very productive.”
“The Spare team is approachable, accessible, and takes the time to listen.”
“The hands-on sessions were my favorite part.”
“Great overall experience. I look forward to future conferences and more of my team attending.”
“Connecting with peers, sharing experiences, and building relationships made the event incredibly worthwhile.”
“All sessions were very productive.”
“The Spare team is approachable, accessible, and takes the time to listen.”
“The hands-on sessions were my favorite part.”
“Great overall experience. I look forward to future conferences and more of my team attending.”
“Having the Spare team at our tables was an unexpected win.”
“Walking through features in real time made it easier to take back and implement.”
“The speakers were very engaging and entertaining.”
“Being at a conference focused on one subject made the time attending worth every second.”
“Enjoyed the camaraderie between the team members.”
“Having the Spare team at our tables was an unexpected win.”
“Walking through features in real time made it easier to take back and implement.”
“The speakers were very engaging and entertaining.”
“Being at a conference focused on one subject made the time attending worth every second.”
“Enjoyed the camaraderie between the team members.”
Were you there? We'd love to hear what stuck with you.
Share your feedback→Photo gallery
Two days, in frame.
Resources
What to explore next.
The Spare platform
One platform powering connected transit operations.
Everything you saw on stage runs on one data foundation. Every mode, every rider interaction, every insight — running on one connected data foundation, not four separate tools.
Unified Operations
Schedule, dispatch, manage assets and run every service from one place.
Fixed routeMicrotransitParatransit
Spare AI
Answer rider requests, automate agency workflows, and get insights from live operational data
AI VoiceAI WorkflowsInsights
Fixed Route
Plan, publish, and run fixed route on the same platform as your demand-responsive services.
SchedulingGTFSRouting
AI Voice
Answer rider calls, complete trip tasks, and extend 24/7 support — without adding headcount.
BookingTrip tasks24/7 support
Ready when you are
Ready to modernize your transit operations?
See how agencies are using Spare to connect operations, improve rider experience, and scale more efficiently.